According to Gallup Management Journal, 70%+ of IT initiatives fail due to “people” issues. My question to you is why?
There are 3 rails to business: People, Process, and Technology. In today’s world, most money is spent on Technology: put the system in place, transfer the data, stablize it, and do the minimal amount of training and process engineering. That’s why more than 70% of IT projects are deemed failures — because they do not focus on the human element.
One of my most recent clients, gave me these 2 quotes:
“95% of ourIT projects in my group require behavioral change” — that is, people have to change the way they do things
“Business process redesign is required in most projects”
Technology / IT changes do not happen in a vacuum. It requires the People and Processes to be examined in full, along with the Technology component, so all 3 can be aligned. Change Management is the practice / discipline to ensure this happens. Change Management is a structured approach for successfully implementing business changes in a planned and systematic fashion so people and organizations understand, accept and support the change as a strategic advantage.
Successful Change Management
- Accomplishes the original business intent
- Achieves or exceeds Return On Investment (ROI)
- Aligns behaviors and actions to business results
- Delivers high value to customers and employees
- Develops the capacity to adapt more quickly to change
- Creates higher achievement – success breeds success
- Strengthens the organization’s competitive position because organizations are now in a constant state of change